Return Policy


Return policy

This is the MISOLIMA Return policy page

This MISOLIMA website and ONLINE Store is managed by Fiko Software Co., Ltd. and MISOLIMA Studios Ltd.,

MISOLIMA Return Policy

FIKO Software Co., Ltd. and MISOLIMA Studios Ltd., will in most cases deliver purchased software electronically via Download or via e-mail with the exemption from boxed or DVD products which is delivered via regular mail or courier. Due to risk of viruses and other problems, we do not accept any return on software delivered via e-mail, nor via post or express courier delivery. Our return policies for electronically and e-mail delivered software is that no refund will be accepted after purchase. However, within 30 days after purchase, if a shipped packaging or printed materials or the DVD itself is damaged, we will send you a new set or offer a refund of 70% of the purchasing price less cost of shipment.

For returned goods, the purchaser must stand for, and pay for all freight charges. Money refund will be accepted one working day after we have received and inspected the returned goods. Confirmation on refund will be sent via e-mail.

Before you send the goods in return, you must complete the CONTACT form with a short description of your reason for returning the goods and we will reply by sending you a Tracking Number that we will use as a reference for your case. Refund on purchases made by credit cards will be refunded to the credit card account only. Purchase made with PayPal will be refunded to your PayPal account, and purchases made by Bank to Bank transfer or paid by Cheque will be refunded as Bank to Bank transfer less bank charges.